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Title

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Atlassian Support Specialist

Description

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We are looking for an experienced Atlassian Support Specialist to join our dynamic team. The ideal candidate will have a deep understanding of Atlassian products such as Jira, Confluence, Bitbucket, and others. You will be responsible for providing technical support, troubleshooting issues, and ensuring that our clients can effectively use these tools to meet their business needs. Your role will involve working closely with clients to understand their requirements, providing training and guidance, and resolving any issues that arise. You will also collaborate with our development and operations teams to ensure that our Atlassian environment is optimized and running smoothly. This position requires excellent problem-solving skills, a customer-focused attitude, and the ability to work in a fast-paced environment. If you are passionate about technology and have a knack for helping others, we would love to hear from you.

Responsibilities

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  • Provide technical support for Atlassian products including Jira, Confluence, and Bitbucket.
  • Troubleshoot and resolve issues related to Atlassian tools.
  • Collaborate with clients to understand their requirements and provide tailored solutions.
  • Conduct training sessions and workshops for clients and team members.
  • Assist in the configuration and customization of Atlassian products.
  • Monitor system performance and ensure optimal operation of Atlassian tools.
  • Document support processes and create knowledge base articles.
  • Work with development and operations teams to implement best practices.
  • Stay updated with the latest features and updates of Atlassian products.
  • Provide feedback to Atlassian on product improvements and feature requests.
  • Assist in the migration of data and projects to Atlassian tools.
  • Ensure compliance with security policies and procedures.
  • Participate in on-call support rotation as needed.
  • Manage user accounts and permissions within Atlassian tools.
  • Perform regular system audits and maintenance tasks.

Requirements

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  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 3+ years of experience in supporting Atlassian products.
  • Strong knowledge of Jira, Confluence, Bitbucket, and other Atlassian tools.
  • Excellent problem-solving and troubleshooting skills.
  • Experience with scripting languages such as Python or Groovy.
  • Familiarity with database management and SQL.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Customer-focused attitude with a passion for helping others.
  • Experience with Agile methodologies is a plus.
  • Knowledge of ITIL practices is desirable.
  • Ability to manage multiple tasks and priorities effectively.
  • Strong organizational skills and attention to detail.
  • Experience with cloud platforms such as AWS or Azure is a plus.
  • Certification in Atlassian products is a plus.

Potential interview questions

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  • Can you describe your experience with Atlassian products?
  • How do you approach troubleshooting an issue with Jira?
  • Can you provide an example of a complex problem you solved for a client?
  • How do you stay updated with the latest features and updates of Atlassian tools?
  • What is your experience with scripting languages like Python or Groovy?
  • How do you handle multiple support requests simultaneously?
  • Can you describe a time when you provided training or workshops on Atlassian products?
  • What steps do you take to ensure system performance and optimization?
  • How do you manage user accounts and permissions within Atlassian tools?
  • What is your experience with Agile methodologies?
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