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Title
Text copied to clipboard!Atlassian Support Specialist
Description
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We are looking for an experienced Atlassian Support Specialist to join our dynamic IT support team. In this role, you will be responsible for providing technical support, administration, and configuration of Atlassian tools such as Jira, Confluence, Bitbucket, and other related applications. You will work closely with development, operations, and business teams to ensure optimal performance and usability of Atlassian products across the organization.
The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and a deep understanding of Atlassian tools. You will be expected to troubleshoot issues, implement best practices, and contribute to the continuous improvement of our Atlassian environment. Your role will also involve user training, documentation, and working with vendors or Atlassian support when necessary.
As an Atlassian Support Specialist, you will play a key role in maintaining the integrity and efficiency of our project management and collaboration platforms. You will be responsible for managing user permissions, creating custom workflows, and integrating Atlassian tools with other enterprise systems. Your ability to communicate effectively with both technical and non-technical stakeholders will be crucial to your success in this position.
This is a great opportunity for someone who is passionate about technology, enjoys solving complex problems, and wants to make a meaningful impact on how teams collaborate and deliver projects. If you are proactive, detail-oriented, and thrive in a fast-paced environment, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Provide technical support for Atlassian tools including Jira, Confluence, and Bitbucket
- Administer and configure Atlassian applications to meet business needs
- Troubleshoot and resolve issues related to Atlassian tools
- Manage user access, roles, and permissions
- Create and maintain custom workflows, fields, and dashboards
- Integrate Atlassian tools with other enterprise systems
- Document processes, configurations, and best practices
- Train users and provide guidance on tool usage
- Collaborate with cross-functional teams to gather requirements
- Work with Atlassian support and vendors as needed
Requirements
Text copied to clipboard!- Proven experience with Atlassian tools (Jira, Confluence, Bitbucket)
- Strong understanding of IT support and system administration
- Experience with scripting and automation (e.g., Groovy, Python)
- Familiarity with REST APIs and integrations
- Excellent problem-solving and analytical skills
- Strong communication and interpersonal abilities
- Ability to manage multiple tasks and priorities
- Experience with Agile methodologies is a plus
- Bachelor’s degree in Computer Science or related field
- Atlassian certifications are a plus
Potential interview questions
Text copied to clipboard!- How many years of experience do you have with Atlassian tools?
- Can you describe a complex Jira workflow you have configured?
- Have you integrated Atlassian tools with other systems? If so, how?
- What scripting languages are you familiar with?
- How do you handle user training and documentation?
- Describe a time you resolved a critical issue in a production environment.
- What is your approach to managing user permissions in Jira?
- Have you worked with Atlassian Cloud or Data Center versions?
- What challenges have you faced in supporting Atlassian tools?
- Why are you interested in this role?
